Contact details.
How to reach us.
Calling is the quickest way to get a plumber moving, and it lets the dispatcher apply safety guidelines for your situation right away. If you are not sure which service you need, see the services page or the service area page.
Map of the Salem service area.
Where we work.
The map shows Salem, the city at the center of our service area. We take requests by phone, so call to confirm your address is in range.
Before you call.
What to tell the dispatcher.
- Your street address and the nearest cross street.
- What is happening, such as a leak, a backup, no hot water or a smell.
- Whether water is running now and whether you can reach the main shutoff.
- How to reach you if the call drops, and where a van can park.
Emergencies.
When to call right now.
Call at any hour for a burst pipe, a sewage backup, a leaking water heater tank, flooding from a sump pump failure or no heat from a boiler in winter. We answer the line 24 hours a day. If you smell gas, leave the building first and call 911 or the gas utility, since a plumber is not the first call for a gas leak.
Planned work.
When email or a scheduled visit is fine.
For a quote on a repipe, a tankless install, a bathroom rough-in or a sewer inspection, you can email or call during the day. Tell us the address, the type of building and what you want done, and a plumber will call back with the next step. Photos help, but do not send card details or sensitive documents by email.
How we work.
No walk-in office.
We take requests by phone and do not run a walk-in office, so please call instead of dropping by. Our service area runs across Salem and into towns such as Beverly, and the service area page lists the neighborhoods we cover.
FAQs.
Contact questions.
Call (339) 216-9771. The line is answered 24 hours a day, every day. We do not use web forms.
We take requests by phone and do not run a walk-in office. Call (339) 216-9771 and describe the problem.
You can email [email protected] for non-urgent questions. For anything urgent, call.