Company.
Who we are.
Salem 24/7 Plumbing is a phone-based plumbing service for Salem, MA. We take emergency calls at all hours and schedule planned work such as water heater installs, repiping and sewer inspections. Everything starts with a phone call to (339) 216-9771, because a plumber can ask the right questions in a minute and tell you what to shut off while help is on the way.
This website has no booking forms. We do not publish review counts, years in business or job totals, because we would rather give you information you can use. Details such as license numbers can be confirmed when you call.
Approach.
How we work.
- You get a clear price before work starts, and the price drivers are explained on each service page.
- A camera or leak tool is used to find the cause, not to guess.
- If a repair is not worth the money, we say so, and tell you what the better move is.
- Emergency calls go to the front of the line, and same-day visits are offered when a plumber is available.
Service area.
Where we work.
We serve all of Salem and nearby towns, including Beverly. The service area page explains the neighborhoods and ZIP codes we cover. Browse the full list of services or read our plumbing guides.
Before we arrive.
How to help the plumber help you.
- Know where the main water valve is, and if it is safe, close it before we arrive.
- Tell us what changed, such as a new noise, a stain or a backup after laundry.
- Clear a path to the water heater, the cleanout or the area with the problem.
- Move valuables and rugs out of the wet area, and photograph damage for insurance.
A few minutes of preparation often shortens a visit. If you rent, tell your landlord before you call, since some leases require notice for repairs, and let us know whether the landlord or the tenant is paying.
The call.
What happens when you call.
The dispatcher will ask for your street, what is happening and whether water is running. They will tell you what to shut off first, such as the main water valve or the power to a wet area, and then give you an idea of when a plumber can come. If you describe a burst pipe or a sewage backup, you go to the front of the queue.
When the plumber arrives, they start with the cause, not the sales pitch. They look at the fixture, the line or the equipment, use a camera or leak tool when it helps, and tell you what they found. You hear the price before work begins, and you can say no.
Standards.
What to expect from the work.
Repairs follow the Uniform State Plumbing Code that Massachusetts adopts as 248 CMR 10.00, and permit rules set by the City of Salem. If a permit is needed for your job, we explain who files it. We also tell you when something is outside the scope of one visit, such as a pipe that needs opening a finished wall, so the next step is planned rather than rushed.
Our written summaries are short. They say what failed, what was done and what to watch. That helps if you talk to an insurer, a landlord or a home inspector later.
Local housing.
Homes and buildings we see in Salem.
Salem has a lot of old housing. Many streets near the Common and Downtown have homes from the 1800s, and older homes can have cast iron drains, galvanized supply lines and tight basements. Those details shape the work. A plumber who has seen an old drain stack before knows to check the cleanout, look at the pipe material and plan for a slow, careful repair instead of a quick swap.
Newer condos and rental buildings have their own issues, such as shared stacks, water heaters in closets and unclear rules about who pays. We ask early who owns the problem, so the repair is not delayed by a question that could have been answered on the phone.
Limits.
What we do not do.
We do not publish prices on this site, because plumbing prices depend on the job. We do not guarantee a fixed arrival time. We do not claim to treat Salem's water or sewage, which are handled by the city and its water board. If a job is outside what we do, we will tell you on the phone.